What is T-Mobile Keep and Switch? How to get your phone paid off

• T-Mobile's Keep and Switch promotion offers to pay off your old device when you switch carriers.
• To qualify, you must bring your number from an eligible carrier and activate a new T-Mobile voice line.
• The promotion provides reimbursement of up to $800 per line for a maximum of four lines.

If your monthly wireless bill has spiked following a recent phone upgrade, you don’t have to stay locked into your current provider. T-Mobile’s Keep and Switch promotion simplifies the transition by helping you clear the remaining balance on your old device.

By bringing your existing number to T-Mobile from an eligible carrier and activating a new line, you can have your device payoff reimbursed—up to $800 per line for a maximum of four lines—delivered via a virtual prepaid Mastercard. Explore the details of this offer below to check your eligibility and start your switch today.

T-Mobile Keep and Switch: Get up to $800 to pay off your phone when you switch

T-Mobile Keep and Switch offer

Break free from your current carrier and let T-Mobile clear your device balance with up to $800 back per line. Switch to T-Mobile

What are the requirements for T-Mobile's Keep and Switch offer?

To qualify for the Keep and Switch promotion, you must port in your existing number and activate a new T-Mobile voice line. The port-in must come from an eligible carrier like AT&T or Verizon; however, some prepaid carriers, mobile virtual network operators using T-Mobile’s network and numbers active on T-Mobile within the last 90 days are excluded.

You also need to bring an eligible device and provide documentation of your current financing details, including the carrier, device model, remaining payoff amount and associated phone number. Additionally, the device must have been on a payment plan with the previous carrier for at least 90 days, with at least three successful payments completed.

How do I activate T-Mobile's Keep and Switch offer?

Once your activation and port-in are complete at T-Mobile, follow these steps within 30 days of your transaction to submit your online reimbursement:

• Scan the provided QR code and log in with your T-Mobile ID. Choose the specific phone number for the Keep and Switch claim and enter the required transaction details, including the date, channel and type. Under the promotion category, select Keep and Switch.
• Refine your request by selecting Voice as the offer type, choosing between Device Financing or Early Termination Fee reimbursement, and identifying your previous carrier. After accepting the Terms and Conditions, select up to four lines for redemption and provide a contact number for status updates.
• Finally, upload your documentation by providing a PDF or image of the most recent bill or financing details for each line. Once you click Submit, your request will be processed within three days. You will then receive a notification regarding your approval status. Be sure to view the entire T-Mobile Keep and Switch terms and conditions for more redemption details.

Why should I switch to T-Mobile?

T-Mobile prioritizes delivering top-tier service on the most advanced devices while maintaining the industry's most competitive pricing. Beyond standard connectivity, the carrier provides comprehensive security through its Scam Shield feature, which automatically filters out intrusive robocalls. You are immediately integrated into the Magenta Status program upon enrollment, granting you a suite of lifestyle perks that extend far beyond your wireless bill. This membership includes complimentary access to popular streaming services, a consistent 15% discount on Hilton hotel stays and exclusive T-Mobile Tuesday rewards such as $5 movie tickets.

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