net2Phone Coach: An AI-Powered Coach for Remote Workers

As businesses continue to embrace remote work models, the ways in which they manage their employees are constantly shifting and becoming more challenging.  In an office setting, supervisors can observe and coach their employees; remote workers, on the other hand, have much freer rein.  This makes it trickier for businesses to identify room for improvement and ensure productivity, allowing remote work to easily become a catalyst for disengagement.  To that end, the global cloud communications provider net2phone is releasing a new product called net2phone Coach, a workforce intelligence and coaching platform that uses real-time AI-powered insights to support employee performance and productivity from both sides of the table–the employer and the employee.  

net2phone Coach takes the biggest drawback of remote work–a lack of oversight–and solves it by implementing an innovative solution for real-time employee monitoring, performance tracking, and coaching.  The platform examines multiple channels of communication, including calls, SMS, chats, emails, and video meetings, analyzing various factors such as response time, tone, sentiment, and performance trends.  It then delivers suggestions for improvement and productivity insights, giving businesses a way to support employee engagement and efficiency while allowing employees to demonstrate productivity in an online setting. 

“net2phone Coach is designed to bridge the gap between human interactions and AI-driven optimization,” said Zali Ritholtz, net2phone’s COO.  “Our workforce intelligence and coaching platform offers a unique approach to workforce optimization and business efficiency with AI-powered intelligence.” 

The Growth of Remote Work 

net2phone Coach is especially important post-pandemic as remote work has skyrocketed in popularity, with 36.2 million Americans (22% of the workforce) expected to work remotely at least part-time in 2025.  After COVID forced countless businesses to shift online, many of them realized the numerous benefits of remote work both for employees and the businesses themselves.  Remote and hybrid workers have lower resignation rates than those in full-time in-office roles, and remote job listings attract around three times as many applicants as in-office roles. 

The number of remote workers is only continuing to increase, with over 90 million jobs across the world expected to be performed remotely by 2030.  To maintain productivity and performance without forcing workers to return to the office, businesses need a reliable way of monitoring performance and coaching from afar.  Thanks to net2phone Coach, businesses have a cost-effective, scalable solution that enables remote work without sacrificing productivity. 

The net2phone Coach Toolkit 

The net2phone Coach platform and modern Dashboard provide businesses with several tools for boosting productivity.  By using net2phone Coach, businesses can: 

• Analyze employee interactions to determine the patterns between top-performing and low-performing behaviors. 

• Create coaching recommendations tailored to each employee, helping teams communicate more effectively with customers and each other. 

• Offer real-time guidance during work calls, meetings, and written exchanges. 

• View performance metrics, benchmarking reports, and sentiment analysis to identify more growth areas. 

net2phone Coach provides businesses with this robust set of tools for as low as $50 per user per month, ideal for small- and medium-sized businesses that want to avoid a high price tag for initial investment.  The platform’s AI-driven coaching and automated improvement suggestions have the potential to support business growth, helping to improve performance while preserving the many benefits of a remote work model for employees. 

This is par for the course for net2phone, which has already made a name for itself as a reliable provider of intelligent communications-as-a-service for businesses and contact centers.  In addition to net2phone Coach, the company offers cutting-edge cloud-based solutions such as Unified Communications as a Service (UCaas), Contact Center as a Service (CaaS), and SIP trunking to hundreds of thousands of businesses across the globe.  The company also recently released net2phone AI Agent, which uses artificial intelligence to help businesses automate sales, support, and administrative tasks. 

“As a provider of cloud-based communication services, net2phone is excited to launch new artificial intelligence insights through net2phone Coach,” said Jonah Fink, President of net2phone.  “We believe we have both the technology and the track record to deliver a product like net2phone Coach.  Now, companies and employees grappling with questions around the effectiveness of remote work have a clear solution.” 

With AI and remote work each playing a pivotal role in the future of the workforce, net2phone is giving businesses a chance to embrace technology while minimizing risk.  To learn more about net2phone Coach, visit net2phone.com/coach or connect with them on LinkedIn at https://www.linkedin.com/company/net2phone. 

Prices and availability are accurate as of the time of publication and are subject to change without notice. Please check the retailer’s website for the most up-to-date pricing information.