Metronet Internet: Fast, affordable fiber internet

• Metronet offers fiber internet plans ranging from 150 Mbps to 5,000 Mbps.
• Promotional pricing is available for the first year, but prices increase after the promotional period ends.
• Service is available in 17 states.

Metronet is a popular fiber internet provider that offers or is preparing to offer service in 17 states. Fiber-optic internet is one of the most stable and high-speed connections. That's because fiber is a dedicated line, so it won't be impacted by network congestion like 5G internet. Fiber internet provides equal download and upload speeds, which means you'll get speedier video, file, and photo uploads compared with cable or 5G plans.

Metronet's fastest plan has download speeds of 5,000 Mbps (5 GB). The FCC requires download speeds of 100 Mbps to be considered broadband service. That means the fastest Metronet plan is 50 times faster than the FCC minimum broadband speed requirements.

Here's everything you need to know about Metronet internet plans, pricing and deals to help you decide if it's the right internet service provider (ISP) for you.

Metronet internet plans and prices

• Metronet 150: Starting at $29.95* a month for upload and download speeds of 150 Mbps.
• Metronet 500: Starting at $44.95* a month for upload and download speeds of 500 Mbps.
• Metronet 1 Gig: Starting at $49.95* a month for upload and download speeds of 1,000 Mbps.
• Metronet 2 Gig: Starting at $69.95* a month for upload and download speeds of 2,000 Mbps.
• Metronet 5 Gig: Starting $109.95* a month for upload and download speeds of 5,000 Mbps.

*Promotional prices only. Prices are subject to change and vary by location. Taxes and fees may apply.

What to know about Metronet internet options

• Availability: Plan availability and starting price promotions may vary by location.
• Rates: Promotional Metronet rates typically last for one year, though some plans offer three-year price locks. Rates increase after the first year and again after the second, third and fourth year on some plans. Rates may increase after the first few months by around $10 for multi-gig plans, depending on your location.
• Tech Assure: Metronet charges a mandatory fee of $12.95 a month for "Tech Assure." This covers all equipment service calls, repairs and replacements, with some restrictions.

Which Metronet fiber internet plan should I get?

Before you select a Metronet home Wi-Fi plan, consider the following:

• How do you use the internet? A good internet speed for gaming, streaming and videoconferencing starts at 100 Mbps. If you and others in your home do a lot of high-bandwidth activity, you may want to upgrade to a plan of 500 Mbps or higher.
• How many devices are connected at the same time? Speeds of 100 to 500 Mbps cantypically accommodate 10 connected devices. Homes with more than 20 devices shouldconsider Metronet’s plan of 1 GB or faster.
• How much does Metronet internet cost? Metronet plans start at $29.95 per month,but pricing varies by plan and location. Enter your address on Metronet’s website for plansand pricing in your area.

Metronet 150

Metronet 150 is the cheapest but slowest plan available. This plan is best for light internet users with fewer than five connected wireless devices. If you have more than five, you may experience lag or buffering when using them simultaneously.

• Cost: $29.95 a month for the first 12 months
• Installation fee: Typically $75, but Metronet may waive the fee if you opt for auto-pay
• Equipment fee: None, router included
• Other fees: $12.95 a month for Tech Assure

Metronet 500 Mbps

Metronet 500 plan is best for households with up to about 10 to 15 connected wireless devices. You can stream, game, browse and work from home on this plan. However, this plan is not available in all locations.

• Price: $44.95 a month for the first 12 months
• Installation fee: Typically $75, but Metronet may waive the fee if you opt for auto-pay
• Equipment fee: None, router included
• Other fees: $12.95 a month for Tech Assure

Metronet 1 GB

Metronet 1 GB plan has download and upload speeds of 1,000 Mbps, also called 1 Gig. These speeds are great for high internet use and households with 20+ connected devices. This plan comes with a $100 e-gift card for qualifying customers. With 1 Gig internet, you should be able to stream in 4K, video call, and live game without buffering.

• Price: $49.95 a month for the first 12 months
• Installation fee: Typically $75, but Metronet may waive the fee if you opt for auto-pay
• Equipment fee: None, router included
• Other fees: $12.95 a month for Tech Assure

Metronet 2 and 5 GB

Metronet 2 GB and 5 GB plans are the fastest plans the ISP offers, but availability varies by location. These plans are great for ultra-connected homes that need multi-gig internet. You'll be able to game competitively and stream in 4D or 4K without worrying about buffering or lag. These plans also come with a $100 e-gift card for qualifying customers.

• 2 GB prices: Start at $69.95, but will go up once the promotional period ends
• 5 GB prices: Start at $109.95 a month, but will go up once the promotional period ends
• Installation fees: Typically $75, but Metronet may waive the fee if you opt for auto-pay
• Equipment fee: None, router included
• Other fees: $12.95 a month for Tech Assure

Metronet vs. other providers

Metronet’s high-speed internet with symmetrical upload and download speeds tops most other providers in speed and starting price. However, Metronet’s fees and price increases may have you paying more than with many of the best internet providers after just one year.

• Metronet vs. AT&T Fiber: Both Metronet and AT&T Fiber offer fiber internet plans up to 5 GB. AT&T fiber is much more expensive, with the 5 GB plans starting at $245 a month compared to Metronet's starting prices of $109.95 a month.
• Metronet vs. Frontier Fiber: Frontier Fiber offers faster speeds than Metronet, with plans going up to 7 GB. Frontier Fiber's prices aren't too different from Metronet, with the latter being slightly more expensive. Both Metronet and Frontier Fiber only offer service in 17 states.
• Metronet vs. Xfinity: Xfinity only offers a few fiber plans, but they surpass Metronet's in speed, with download speeds of 6 GB. That said, Xfinity's 6 GB plans are around $100 more expensive per month than Metronet's 5 GB plan.

Metronet internet coverage areas

Metronet offers coverage in 17 states:  Arizona, Colorado, Florida, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Texas, Virginia and Wisconsin.

Metronet customer service

• Call Metronet customer service at 1-877-407-3224.
• Call technical support at 1-844-692-6184.
• Chat, submit an inquiry, or find store locations (including their customer serviceaddresses, phone numbers and hours of operation) on the Metronet Support page.

Metronet bill pay

You can access Metronet bill pay via your online account or over the phone.

• Pay your Metronet bill online.
• Make an automated payment by calling 1-866-517-3712.

Metronet outages

Check for Metronet outages here.

Get Metronet outage updates by using your Metronet login to access your account.If there are no reported outages near you, try these tips on what to do if your Wi-Fi isn’tworking.

Frequently asked questions

Does Metronet give you a router?

Yes, routers are included in Metronet internet packages. You may have to pay an installation fee.

How much is Metronet internet a month?

Metronet internet packages range from $29.95 a month to $109.95 a month. How much you will pay depends on the plan you purchase, your location and promotions that the provider is running.

Contributing: Lisa Iscrupe, Hannah Whatley, Allconnect