StubHub to pay $10M settlement to consumers. Are you eligible?

StubHub will pay $10 million to ticket purchasers to settle charges for violating federal rules about unfair and deceptive fees.

The Federal Trade Commission (FTC) announced on April 9 that StubHub, a ticket exchange and resale platform, will pay $10 million to settle charges for "deceptively advertising ticket prices on its website without clearly and conspicuously disclosing up-front how much consumers actually would pay, including all mandatory fees." The settlement involves tickets purchased from the retailer between May 12-14, 2025.

"We have long supported all-in pricing because it provides clarity for fans," a StubHub statement obtained by USA TODAY said. "This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees. While we strongly disagree with the FTC’s view of the case, we are addressing their concerns by refunding a portion of those buyers’ fees."

The FTC's announcement comes after the agency sent StubHub a warning letter on May 14, 2025, which found that the retailer was displaying inaccurate ticket prices for the 2025 NFL season. In its official complaint, the FTC noted that available tickets for a Philadelphia Eagles versus Dallas Cowboys game in November 2025 were initially listed at $236 each when consumers looked at ticket prices on the website. However, after selecting the tickets, consumers learned the cost was actually $319 due to a $59 fee and $24 in taxes.

The FTC began to crack down on live-event ticket prices after adopting its Rule on Unfair or Deceptive Fees, also known as the Junk Fees Rule, on May 12, 2025.

Who is eligible to receive the StubHub settlement?

Consumers who purchased tickets from StubHub between May 12-14, 2025, are eligible for the settlement, according to an FTC news release.

What do ticket purchasers need to do to receive the settlement?

StubHub has reached out to consumers who purchased tickets between May 12-14, 2025, with additional information, the StubHub statement said. Consumers do not need to take any action.

When will the settlement be issued to ticket purchasers?

The FTC's order was issued on April 9 and states that StubHub must begin issuing its settlement 90 days after, which would be July 8.

Greta Cross is a national trending reporter at USA TODAY. Story idea? Email her at [email protected].