Buc-ee's rolls out new pay-at-the-pump policy. Here's how it works

Buc-ee's has rolled out a new pay-at-the-pump policy, and some fans of the beaver-laden travel center aren't thrilled.

The new policy requires consumers paying for gas with credit and debit cards to pay at the pump, no longer allowing customers to pay with cards inside the store, according to a Buc-ee's statement obtained by USA TODAY. Only gift cards (through April 1, 2027) and cash are accepted in-store for prepaid gas purchases.

Previously, Buc-ee's customers could prepay with bank cards (debit or credit), cash or gift cards inside chain locations.

As customers get accustomed to Buc-ee's new pay-at-the-pump policy, here's what they have to say.

When did Buc-ee's change its pay-at-the-pump policy?

Buc-ee's declined to provide additional information about when the new policy was set, but reports from customers and media outlets indicate it was put in place around March 1.

Why did Buc-ee's change its pay-at-the-pump policy?

Buc-ee's declined to comment about why the new pay-the-pump policy was instituted.

What are Buc-ee's customers saying?

The new policy is dividing customers. Some are hopeful it speeds up in-store transactions, but others are concerned about pre-authorization holds on credit and debit cards when paying at the gas pump.

Gas stations put these holds on cards when paying at the pump to protect themselves from fraud. Merchants don't know how much customers will spend on gas and want to ensure there is enough credit to cover it, AARP explains in a blog post. Pre-authorization amounts can range from $1 to $100.

On its website, Buc-ee's provides the following example: If a pump is authorized for $100 and $40 of gas is pumped, there will be a $40 charge and a $10 hold, which can last up to 72 hours.

Others aren't sure how the policy would streamline the experiences either.

"How does this stop people from blocking the pump?" one Reddit user commented in a thread about the new policy. "Even if you pay inside with cash, you now have to have two transactions one for food/other items then one for gas."

Greta Cross is a national trending reporter at USA TODAY. Story idea? Email her at [email protected].