Wi-Fi not working? Here’s how to fix your internet connection

You wake up Saturday morning to check your favorite team's score, and the page won't load. It's the Wi-Fi again!

Wi-Fi connection issues can occur for a bunch of frustrating reasons. If your Wi-Fi is connected but you cannot access the internet, it means you may have an issue with your modem. Try restarting your modem and check that all cables are securely attached. 

If you're having problems connecting to your Wi-Fi, here are some tips to find out the source of the problem and to reconnect.

After that, you can go back to scrolling, streaming or texting with friends. 

Why is your Wi-Fi not connecting?

It can be irritating if you’ve recently set up your internet  but, for some reason, can’t connect to Wi-Fi.

Reasons for wireless service not working are:  

• Modem and router problems 
• Cable connection issues 
• Device malfunctions 
• Poor weather  
• Power outages or internet disruptions 

Before calling your ISP or paying for a technician visit, there are some steps you can take that might do the trick. That said, ongoing connectivity troubles could be an issue with your provider. You may consider upgrading or switching your internet service if you have repeated outages. 

Modem and router problems

Your Wi-Fi might not be working due to an outdated or incompatible modem. Checking your internet hardware is a good place to begin troubleshooting.

How to fix modem and router problems 

Here are some ways to get your connection back.  

• Get new equipment. If your modem and router are over five years old, then updating your equipment might fix your Wi-Fi troubles. Routers have a three- to five-year lifespan. Also, make sure your equipment is suitable for your internet connection type. A cable modem will not work if you have fiber internet. 
• Reboot:Unplug your modem and router and plug it back in after 60 seconds. This will clear the router cache and improve your internet speed as well.  
• Reset Wi-Fi. Your router has a reset button that will wipe the router history and revert your device to its factory settings. When you hit this button, it will also reset your Wi-Fi. You might need a paper clip since the button may be indented.  

Internet connection issues 

Your Wi-Fi issue may boil down to something as simple as loose or incorrectly placed internet cables. Ethernet cables, power cords, surge protectors, power strips and extension cords can disrupt your internet signal if not secured.  

How to fix cable connection issues 

• Check all cables and cords to make sure they are fastened properly.  
• Confirm all ethernet cables “click” into the port when attached.  
• Power cords should be plugged in. Check each one to eliminate a faulty outlet as the source of the problem.  
• Confirm that power strips are switched on.  
• Avoid extension cords to eliminate additional breakage points. 

Device malfunctions 

You may not be getting an internet connection because of your wireless devices. Check if there's a problem with them. 

How to fix device malfunctions 

• Make sure Wi-Fi is turned on in your laptop, computer or cell phone settings. Run an antivirus program to make sure malware isn’t preventing your laptop from connecting to your Wi-Fi.  Move closer to the router and restart the device. Always check your Wi-Fi network and password.

Cyber attacks or hacking 

Cyber attacks and hacking can affect your modem, router or devices. Malware like viruses and spyware can delay or suspend your internet connection and put your personal data at risk. 

Precautionary steps are the best way to ward off attacks. Here are ways to deal with them before they happen:  

• Put antivirus software on your computer, tablets and cell phones.  
• Change passwords on your devices and home wireless network a couple of times a year, or immediately if you suspect any unusual activity on your accounts.  
• Activate the firewall on your router. Most ISPs have a free app to manage your router, and the firewall feature can usually be found in the settings tab.

Other reasons your Wi-Fi isn’t working

If you’ve tried all the above tactics and your Wi-Fi still isn’t connecting, it may be due to factors outside of your control, like weather or power outages.

Bad weather 

Satellite, fixed wireless and 5G internet are not hard-wired services. That means storms can disrupt signals from radio towers or satellite dishes. 

Unfortunately, in most cases, you'll just need to wait out the weather. Fixed wireless and 5G services might be restored by moving your gateway to a new location. Try plugging in the modem and router in a different part of your house, like by a second-floor window. 

Internet disruptions or power outages 

A power outage or an outage with your internet provider can be the source of your connection problem. Contact your power company or internet provider for an estimate of when service will be restored in your area. Sometimes, providers will email or text you, and you can also check their website. 

When your internet is slow or down, you can use a hotspot to connect laptops and tablets to reconnect through your cell phone provider. You can also use the cellular data on your phone instead of your home Wi-Fi connection. It's a good idea to have a backup battery or portable charger handy to recharge your devices during longer outages. 

Frequently asked questions

Why is my phone not connecting to Wi-Fi? 

If your Wi-Fi is not enabled in your settings, your phone won’t be able to connect. Make sure to check that your Wi-Fi setting is turned on and that you’re connected to the correct network with the accurate password.

Why is my Wi-Fi router not working? 

You may have issues with your Wi-Fi router if a cable is loose or not connected properly. If your Wi-Fi router is not in a central location, or it’s located in a closet or basement, that may be the reason for your issues. Try to keep your router away from microwaves and Bluetooth devices that could cause signal interference.

Why is my TV not connecting to Wi-Fi? 

Before you reboot your router, make sure that the network and password are entered accurately in the TV settings. If that doesn’t work, try to move the router closer to the TV. If all else fails, reboot your router and try to reconnect. If that doesn’t work, you may need to contact your provider.

Contributing: Lisa Iscrupe and Hannah Whatley, Allconnect