How to switch internet providers: Step-by-step guide for choosing the right ISP

• Switching internet providers is fast and easy. Sign up online in minutes, schedule same-day installation, and avoid downtime by canceling your old plan after your new one is active.
• Aim for at least 100 Mbps per person, and look for promotions or contract buyouts to save money.
• Enter your ZIP code in our tool to instantly find internet providers near you. Compare plans, speeds, and bundles to choose the best option for your home.

Switching internet providers may sound like a hassle, but it can lead to faster speeds, lower monthly bills or better customer service. Whether you’re moving to a new home, dealing with spotty service or simply looking to upgrade, it’s worth taking a closer look at what other internet service providers (ISPs) offer. 

The good news? Switching is easier than you might think. With a bit of research and a few simple steps, you can find a better internet plan and get connected quickly. This guide walks you through how to compare providers, choose the right plan and set up your new service with confidence.

How do I switch internet providers step by step?

Switching ISPs can be straightforward if you follow three main steps:

1. Find internet providers in your area: Search for providers in your area using your ZIP code and compare options. 
2. Choose the best internet plan for your home: Select a plan based on your desired speed, the number of devices and any special preferences, such as bundles or business internet.
3. Sign up with a new internet provider: Register for your chosen plan on the provider’s website and schedule an installation date.

Step 1: Find internet providers in your area

The first step in switching internet providers is to find out which companies offer service at your address. Use online tools to search by ZIP code. Most locations have two to five ISPs available, but options can vary by city size and infrastructure.

• Check internet speeds and connection types in your area
• Compare prices and available promotions
• Read customer reviews for each provider

By gathering this information, you can narrow down your choices and focus on the best options for your needs.

Pro tip: Don’t just rely on one comparison tool. Check your city or county’s broadband availability map and visit provider websites directly — sometimes smaller regional ISPs don’t show up on national search tools.

Step 2: Choose the best internet plan for your home

Selecting the right internet plan depends on your household’s online activities and the number of devices connected to your Wi-Fi.

• Run a speed test to see your current connection speed
• Decide if you need faster speeds for activities like streaming or gaming
• Consider prepaid or no-contract plans if you want more flexibility

Cable and 5G internet are good options for streaming, while fiber is known for its high speeds, which are helpful for gaming. If you only use the internet for basic tasks, such as web browsing or email, slower plans like DSL or satellite may be enough.

Pro tip: Aim for at least 100 Mbps per person in your household to avoid slowdowns. If you stream in 4K or game online, fiber or cable will give you the most reliable performance.

Step 3: Sign up with a new internet provider

Once you’ve chosen the right plan, the final step is to sign up and activate service. Most ISPs let you complete the process online in just a few minutes. During sign-up, you’ll typically:

• Create an account with your new provider
• Schedule an installation appointment (or choose self-installation if available)
• Select your equipment options, such as renting a modem/router or using your own
• Review fees and promotions, including any activation costs, discounts, or contract terms

Some providers can activate your service the same day, especially with self-install kits. If a technician visit is required, installation is usually scheduled within a few days.

Pro tip: If you already own a modem and router, confirm they’re compatible with your new provider. Using your own equipment can save $10–$20 per month in rental fees.

Is it worth switching internet providers?

There are several reasons people decide to change their internet provider. Each situation is unique, but common motivations include:

• Seeking a faster or more reliable connection
• Looking for lower monthly costs or promotional deals
• Wanting better customer service
• Needing service at a new address due to a move

Switching providers can help improve your home Wi-Fi experience. Many ISPs offer deals for new customers, including reduced rates, free devices or waived installation fees. If your current provider does not meet your needs, exploring other ISPs may offer a solution.

Pro tip: Even if you’re happy with your current service, compare offers once a year. ISPs often roll out new customer deals that existing customers don’t get, and you can sometimes negotiate a lower price by mentioning competitor offers.

What should I check before switching internet providers?

Before finalizing your switch, review the following details for each ISP:

• Customer reviews and satisfaction ratings
• Internet speed options and reliability
• Fees for modems, routers or installation
• Data limits or usage policies

Provider assessments are often based on several data points, including speed, equipment fees and customer experiences. We have comprehensive reviews for national companies like AT&T, T-Mobile and Xfinity, niche providers like Starlink and Google Fiber and regional names such as Sonic Internet and Metronet.

Pro tip: Always read the fine print. Look for introductory rates that increase after 12 months, hidden fees for installation or equipment, and data caps that could limit heavy streaming or gaming.

What happens during internet installation?

Once you have signed up and scheduled service, the ISP will guide you through the installation process. This may include:

• Confirming your installation appointment
• Setting up equipment such as routers and modems
• Testing your connection to ensure proper speeds

Most installations are completed within a day, allowing you to start using your new internet service quickly.

Pro tip: Ask the technician to place the modem/router in a central location in your home. This improves Wi-Fi coverage and reduces dead zones, especially in larger homes.

What internet bundles and special plans are available?

Many ISPs offer specialized plans, such as:

• TV and internet bundles
• Internet options for seniors
• Business internet packages

Check with providers to see what additional services are available. These options can help you find a plan that best fits your needs.

Pro tip: If you need both internet and TV, bundles can save money — but only if you’ll actually use all included services. For seniors or light users, stand-alone internet plans are often cheaper.

How do I cancel my old internet provider?

Once you've chosen a new internet provider, don't forget to cancel your existing service to avoid paying for two plans at once. Here's how to make the process smooth:

Check for early termination fees

If you're under contract, you may be charged an early termination fee (ETF) for canceling your agreement before its end date. Review your current provider's terms or contact customer service to confirm any penalties. Some new providers offer contract buyout promotions, which can help offset these costs.

Return your equipment

Most providers require you to return modems, routers or other leased equipment within a specified timeframe. Make sure to get a return receipt or tracking number to avoid unreturned equipment fees.

Schedule your cancellation date

Plan your cancellation for the day after your new internet is installed and working. That way, you won’t experience any downtime, and you’ll have a seamless transition to your new internet provider.

 If you’re moving, you can usually schedule the cancellation for your move-out date.

Call to confirm

Even if you cancel online, follow up with a phone call to confirm that your account is closed and no future charges will occur. Ask for a confirmation number or email for your records.

Pro tip: Always get a cancellation confirmation number or email from your old provider. This protects you from surprise charges and ensures your account is fully closed.

Should I switch internet providers?

If your current plan no longer meets your needs — whether due to cost, speed or service — switching internet providers can offer real advantages. With deals for new customers and more flexible options than ever, the process is often quick, easy and worthwhile. Be sure to research thoroughly, avoid hidden fees, and schedule your installation at a convenient time.

FAQs about switching internet providers

How long does it take to switch internet providers?

Most people can switch internet providers in one to three days, depending on appointment availability. Some ISPs offer same-day installation if equipment is in stock and a technician is available. To avoid downtime, schedule your new service before canceling your old plan.

Can I switch internet providers mid-contract?

Yes, you can switch mid-contract, but you may face an early termination fee (ETF). These fees typically range from $50 to $200, depending on your provider and contract length. Some ISPs offer contract buyout promotions that cover these costs if you switch to them.

What’s the cheapest way to switch internet providers?

Many budget-friendly internet options start under $50 per month. The cheapest way to switch ISPs is to:

• Look for new customer promotions like discounted rates or free equipment.
• Ask if your new provider offers a contract buyout.
• Cancel your old plan only after installation is complete to avoid overlap fees.

Will I lose internet while switching providers?

Not if you plan carefully. To avoid downtime:

• Schedule installation of your new service before canceling your old provider.
• Overlap services by a day if possible.
• Test your new connection before returning old equipment.

Do I need to return my old internet equipment?

Yes. Most ISPs require you to return modems, routers, or TV boxes within a set timeframe, often 7–30 days. Failure to return equipment can result in charges of $50–$300, depending on the device. Always request a receipt or tracking number.

Can I keep my email address if I switch ISPs?

In most cases, no. Many providers deactivate ISP-branded email accounts once service ends. To avoid losing access, back up important emails and consider switching to a free service like Gmail or Outlook before canceling your current plan.

Contributing: Lisa Iscrupe, Hannah Whatley, Allconnect

This article was edited with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication.Learn more about Gannett’s AI guidelines and policy here.